Refund policy

Our return policy is indicated on each individual product listing and dictated by the brand itself.

To start a return, you can contact us at returns@feelcollective.co with clear details on why the product is being returned and your order number or original order confirmation.

If your return is accepted, we will send instructions on how to return your package. Return postage is the customer’s responsibility unless the brand indicates free returns under their individual return policy.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@feelcollective.co.

Damaged Products
If the Product arrives damaged ("Damaged Product"), Feel Collective will accept returns for a full refund only in accordance with the Return Procedures below. Once Feel Collective confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your original form of payment.

Return Procedures
All returns of Damaged Products must be made within 14 days after the Product shipment date. All returned Damaged Products must be unused and unopened and returned in accordance with the instructions received from contacting customer service at returns@feelcollective.co. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

Exceptions / non-returnable items
Any items purchased from the following brands cannot be returned: Lorals, High on Love, Sweetums, ConditionHer, and Personal Fav. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges on any products listed on the platform.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@feelcollective.co.